Managing your IT environment can be complex, time-consuming and costly as the pace of change accelerates. To stay ahead, technology needs responsive, deliver better performance and be flexible enough to support innovation and growth, all while considering budget and limited resources.
VMtech Managed Services Offerings
We believe each organisation is different, so we offer flexible managed service offerings, customised to your organisations requirements and internal skill sets. VMtech Managed Services are tiered and tailored to meet business and system-specific needs offering you the flexibility to choose services optimised for a successful outcome. You can choose to augment your IT team or opt for the complete remote management of your infrastructure.
Assist IT delivers remote technical support to your IT team. Our experts diagnose faults remotely, develop remediation plans for your staff and continue support through to incident resolution.
Monitor IT builds on remote support with a proactive approach to managing business IT environments, including active system monitoring, frequent capacity reviews and advice on potential risks or concerns. This service level allows IT teams to focus on end-users and strategic operations rather than systems.
Manage IT offers complete, ITIL-based outsourced management of selected infrastructure systems and processes, including incident remediation and comprehensive change-management. Includes proactive monitoring, a dedicated Service Delivery Manager to govern Service Management activities, quarterly on-site Service Review Reports.